It’s humiliating to make business mistakes – especially the habitual ones that have gone undiscovered until now. “Why have I been doing this, all these years? How idiotic.”
After that, it’s gratifying. Embarrassing realizations are forerunners of steps forward, precursors to progress.
In a sense, continuous improvement is a matter of moving from one mistake or omission to another, seen in retrospect.
- Color blind people can’t read our logo.
- Google isn’t indexing a lot of my pages. Why didn’t I submit a sitemap?
- We qualified for that subsidized loan 24 months ago, without being aware of it.
Continuous improvement, once you’ve got over the red face, can feel like a dull way to make progress. How much more exciting to create breakthroughs.
But when viewed closely enough, “continuous” actually looks like small steps or innovations. It’s just a matter of scale.
On that basis, make a fool of me anyday.