Who isn’t hoping for the breakthrough that will transform their enterprise – the innovation that will set the world on its heels?
Hard to find, and more progress can be made by the less exciting method of continuous improvement.
Well, it’s not exactly continuous. More ‘fits and starts’. Still, if you’re always on the look-out for these minor opportunities for moving ahead, you will find them. And they do add up.
In a sense, innovation and continuous improvement are the same thing. It’s just a matter of scale. Breakthroughs look like a continuum when they’re viewed from a sufficient distance.
You’re more likely to advance with accumulating baby steps than if always looking for the transformative ‘smash hit’. Occasionally you’ll enjoy one of these, but it’s difficult to plan for.
Bust the charts or succeed by stealth? The answer is at your feet.
Write every day, we are told. It’s intended as good advice, whether we’re creating fiction, a blog, or other forms of non-fiction.
The idea is that a regular habit will maintain the flow of thought and get the job completed faster and better than a spasmodic effort.
Yet if we undertake other focused disciplines on a daily basis, we run the risk of overtraining. Anybody who has worked out hard knows the bad feeling of not being able to face another session at the gym because neither the body nor the mind is ready for it.
What’s so different about writing?
In defiance of commonsense, people are expected to be able to push beyond a funk, favor perspiration over inspiration, force themselves through the wall.
This makes little sense. The mind can become exhausted, no less than the body.
By all means look at your writing every morning, assess it, think about where it’s come from and where it’s going. But don’t feel you must churn out another 500 or thousand words, just because today is another day.
Nothing is as good as coming back fresh from a period of rest.
What’s Boris Johnson’s main appeal? Anti-slickness.
The new British prime minister is notorious for his undignified stunts and sloppy personal appearance. But in an age of presentation coaches and instant feedback, this isn’t necessarily a liability.
Marketing guru Don Peppers in Life’s A Pitch calls it de-slicking your production. The idea is that a sharp and faultless presentation can intimidate people and work against you. Don recommends injecting a note of humanity, for example by giving some of your pitchtime to an unpolished junior who will likely make a few harmless slip-ups.
A handsome and imposing manager I met early in my career recommended rubbing your backside on the way out of the room to show you’re just a person.
Boris Johnson metaphorically scratches his ass in public. It’s both funny and deplorable. But slick it ain’t, and that should work in his favor.
It’s a common marketing technique that also happens to be illegal. Bait-and-switch means that customers are drawn in with an alluring offer, then flicked over to an item that’s more profitable.
This is often done by denigrating the special deal once the customer is in the store. “It’s a nice vacuum cleaner, but we can’t include a guarantee.” Or “Frankly, you’re too classy for that suit.”
A sophisticated version works like this. You want cosmetic work done on your nose. The first consultation, including a diagnostic examination and X-rays, is very reasonably priced. You’re happy to go ahead.
Then you get the quote for the operation, which frankly looks outrageous. But by then, you know the doctor (who is a nice person) and paid for the preliminary work. You’re in the system.
Bait-and-switch is hard to prove, which is why vendors get away with it. In all cases, you have no obligation to complete the purchase. It’s painful to start again somewhere else – but can hurt more not to.
Stuck with your content writing? If an article won’t flow, chances are that you’re suffering from a common problem, which is that you don’t have a clear picture in your head of whom you’re writing for.
The result is that you can’t think what to say or how to say it.
Stop and consider. Work out who your audience is and try to envisage a typical member of that audience. Start writing again.
This trick is usually effective. Vague sentences are replaced by precise, targeted phrases and everything seems to flow.
You can’t write for everybody. Try instead to write for somebody. The likely outcome is that it will be read with pleasure by many.
The corner restaurant near this office has been through five tenants in recent years. Each spends money on a new name and new fitout, but these don’t stop the venture from failing.
We’ve had a Mexican, Turkish, contemporary, Asian, and one I can’t remember.
In each of the formats, there’s been nothing wrong with the food or service. But the floor size of the premises is enormous and would need a lot of diners in order to be profitable. Many of the tables are empty during the week. The two-highway exposure must also push up the rent.
And this is on a high street that’s already overserviced with casual restaurants.
What startles me is the faith that each new operator has in a fresh concept, as if this will be the one to break through into profitability. A revamp is seen as the answer.
You can dress up these premises any way you like and the business fundamentals aren’t going to change much. A dog remains a dog, regardless of the color of its coat.
The phone is a great but forgotten business tool. It lets you chat informally with people and communicate warmth, while picking up the nuances of their speech.
The more I replace phone talk with email or text, the less cooperation I find. Despite the use of emojis, written words are coolly transactional and don’t convey the human touch.
You can’t sell as successfully by email as in person or by phone. Even when using the phone for that purpose, it’s best not to leave a voicemail asking for a return call. What works is to say, “sorry I missed you, will try again”.
Anything that shifts the onus onto the other person is likely to reduce your chance of success.
Text and email are wonderful for associates, friends and family. But when trying to persuade or convince a stranger, nothing beats the human face or voice.